Two Ways to Close Your AI Safety Gap
Every enterprise is at a different stage of their AI journey. Whether you want a dedicated team to plug into your existing AI agent, or you want us to manage your entire customer service platform end-to-end, we provide the exact human intelligence layer you need.
Turn Your AI Agent into a Full-Stack Customer Service Operation
We take full ownership from initial deployment to continuous model improvement, backed by enterprise-grade SLAs.
Integrate
Our Forward Deployed Engineers (FDEs) connect your AI agent across your CRMs, backend systems, and knowledge bases without requiring internal engineering lift.
Integrate
Turnkey OnboardingOur Forward Deployed Engineers (FDEs) connect your AI agent across your CRMs, backend systems, and knowledge bases without requiring internal engineering lift.
Coach
In-Flight Course Correction & ApprovalsGuided with real-time HITL: our specialists intervene live behind the scenes—issuing real-time trajectory corrections and one-click authorizations so your AI agent finishes resolutions without queue delays.
Resolve
Tier-2 EscalationsZero-loss handoffs for edge cases: when edge cases exceed automated logic, our Tier 2 team steps in instantly with complete context, ensuring customers never have to repeat themselves.
Refine
RLHF FlywheelTrained via continuous RLHF: every resolved exception is classified, tagged, and converted into high-grade data lakes that feed directly back into your underlying models.
Report
Full ObservabilityGoverned under strict SLAs: you receive real-time KPI dashboards tracking containment health, true resolution rates, and CSAT—delivering full operational accountability without the management overhead.
Built by Operators. Deployed for Mission-Critical CX
Talk with an operations specialist to map out how our human intelligence layer plugs natively into your existing helpdesk.